Shipping Infomation

(Updated 08/01/2024)

Please be aware that Australia Post may experience delays during peak sale seasons. We kindly ask that you lodge customer enquires with Auspost for delayed or outstanding parcels prior to contacting our customer service.   

All our items are posted from Victoria, Australia within 2-3 business day from the time the order is placed for domestic orders. Please allow up to 48hrs for your tracking number to be sent through.

Orders will require signature-on-delivery. For delivery assurance we are not able to authorise for parcels to be left in a safe place. This is due to the increase in lost, stolen, or missing parcels. However for domestic orders, this feature can be requested by the recipient on the Australia Post tracking page and website.

We also encourage the use of the free 24/7 Parcel Lockers during the holiday season. Please visit the Australia Post website for more details on how to register.

We post all our items via Australia Post.

International standard shipping orders may have their local service provide the final delivery stages in some regions. 

Dispatch, processing, customs clearances and local postal delays are not included in the estimated delivery time frame. Skwosh is not responsible for orders delayed by Australia Post or local postal services.

We do not issue refunds for parcels still in transit with currently tracking movement if delayed. 

HOW LONG DOES POSTAGE TAKE?

Domestic orders (within Australia)
Free Standard Post on all orders over $99 AUD
Free Express Post on all orders over $250 AUD

Regular postage (estimated)
Metro Areas: 5 business days
Rest of Australia: 10 business days

Express post (estimated)
Metro Areas:  2-3 business days
Rest of Australia: 3-5 business days
*Australia Post may take up to 24hrs to process the parcel at the local depot for tracking information to display

All services excludes dispatch, processing times with Australia Post, and any transit delays as notified by the Australia Post tracking.

International orders
Regular post international orders may take up to 20 business days for delivery.
Express post via Auspost usually takes between 5-10 business days for delivery.
Express post via DHL usually takes between 3-5 business days for delivery (excluding customs clearance). Shipping rates are as displayed on checkout.

US Orders
Free International Standard Post on all orders over $70+ USD
Free International Express Post on all orders over $250 AUD

PREORDERS
Pre-order items will be processed like a normal order but shipped at a later date. You will receive a confirmation once your order has been placed and a shipment notification once it has been processed and dispatched.

For orders that contain an in-stock item/s it is best to order your pre-order items separately, so you receive your in-stock item/s straight away.

We do not split orders or hold in-stock items. In-stock items in orders containing pre-orders are subject to stock availability at the time the pre-order is dispatched. 

Pre-orders can not be purchased via Afterpay & Apple Pay. Sorry for this inconvenience. 

MY COUNTRY IS NOT ON THE LIST, WHAT CAN I DO?
If your country is not on the list of available countries for shipping please contact our customer service team at hello@skwosh.com.au and we will help guide you as best as we can.

DO YOU POST WORLDWIDE?

Yes, we ship worldwide. Please see our shipping rates upon checkout.
Please note Skwosh is not responsible for paying any import or tax duties to overseas customers. 

FREE INTERNATIONAL EXPRESS POST ON ORDERS $250+*

*This may exclude some countries due to postal zoning restrictions. Please refer to rates on checkout.

WHERE IS MY ORDER?

All orders should receive a confirmation email when the order is placed that contains your order number (A####). Followed by a shipment email once your order has been dispatched and processed by the courier that contains a tracking link or number.

We kindly ask that you make sure these emails have not been lost in your spam folder before contacting customer service.

Delivery time frames begin once collected by the courier and excludes public holidays and weekends. 

If you parcel is still within the estimated delivery window please contact the courier for deliver updates.

If the delivery window has been exceeded and the tracking has not been marked as delayed contact us to also lodge an enquiry.

For standard postage within Australia via Australia Post we can lodge after 14 business days in transit has been exceeded.

We do our best to resolve lost or delayed order issues, however, unless the order is deemed as lost in transit by the courier we can not provide a refund or replacement. 

Lodging A Shipping Enquiry:

Domestic orders (within Australia)
The easiest way to lodge an enquiry with Australia Post is to use the button on the tracking page for your order.  This can be found on your shipment email notification. Otherwise an enquiry can be submitted on the Australia Post website here. 
Enquires outside the estimate delivery time frame can be submitted to us here.

International orders please contact customer service here if delivery is still in transit outside the estimated delivery time frame.

Please note: Australia Post shipment enquiries can take up to 3 business days to receive a response. We understand that during peak sale times and holiday periods there is added urgency. We try our best to get information as soon as possible. However, we do ask for you patience when things don't quite go to plan. We follow up every business day for outstanding enquiries. 

We want you to get your Skwosh gear just as much as you ledge!